Privacy Policy

Effective Date: 5/1/2024

FirstCall, LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and monitor communications, including emails sent to our company.

1. Information We Collect

We may collect and store information when you communicate with us, including but not limited to:

• Emails and messages sent to our company
• Call recordings for customer service and compliance
• Information provided through online forms or customer support channels
• Technical data such as IP addresses, browser type, and access logs

2. How We Use Your Information

We may use collected information for:

• Business communications and customer support
• Compliance with legal and regulatory requirements
• Security, fraud prevention, and threat detection
• Internal record-keeping and quality assurance
• Improving our services and user experience

3. Email and Communication Monitoring

By contacting [Company Name] via email or other electronic communications, you acknowledge and agree that:

• Communications sent to our company may be monitored, recorded, or stored for security, compliance, and quality assurance.
• We may review communications to protect against fraud, unauthorized access, or misuse of our services.
• If you do not consent to such monitoring, please refrain from using our email or messaging systems.

4. Data Security

We implement industry-standard security measures to protect stored communications and personal data. However, no system is completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell or share monitored communications with third parties, except:

• When required by law, court orders, or government regulations.
• To protect the rights, safety, and security of our company or users.
• With trusted service providers who assist in operational needs (e.g., email hosting, security monitoring).

6. Your Rights and Choices

You have the right to:

• Request a copy of your stored data.
• Request correction or deletion of inaccurate information.
• Opt-out of certain communications.



7. Changes to This Policy

We may update this policy periodically. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.