FirstCall LLC is a premier call center with an outstanding reputation.
Our team members serve a distinguished list of clients, including Fortune 500 companies. Built on proven methodologies, intelligent solutions, and quality performance, we support a range of leading technology products coupled with proven service offerings. Our assignments range from top-level strategic assessments to implementing and operating world-class contact centers
Our call center is equipped with state-of-the-art technologies which can be fully integrated into our clients’ enterprise application environment. We offer a highly configurable user interface and real-time web based reporting capabilities that facilitate a seamless operational environment for our clients. Last year, we handled over 400,000 emails and 85,000 telephone calls with an average wait time of 19 seconds.
All That FirstCall Does
Automatic Call Distribution (ACD) | Web Interaction Management | Call Reporting |
---|---|---|
Interactive Voice Response (IVR) | E-mail Management | Call Recording and Monitoring |
Unified Messaging | Remote Connectivity | Fax Services |
Real-Time Supervision and Alerting | Multi-Site Capabilities | Predictive Dialing |
Agent-Side Visual Call Scripting | 24hrs. Customer Service | Lead Generation |
After-action Quality follow up | Tier-1 technical support | Document Management |
Document Management | 24hrs. Dispatching of Resources | Alarm Management |
Exception Management | Multimedia Interaction |
Why Should you Consider Third Party Dispatching Services from FirstCall?
One of the most obvious advantages of using a third party for any part of a business is the cost savings. Hiring internal staff doesn’t just cost more in terms of base salary, but there are also training hours, benefits packages, management costs, turnover, and more.
By utilizing a third-party dispatch company, all those additional expenses are taken off the companies your plate.
Third-party dispatch companies put all of their budgets, focus, technology, and training on effective and efficient dispatch. That means they’re experts in the field, using the best equipment and leading the way with operational best practices.
With a third-party provider, businesses are able to provide a level of service and communication to clients equal to, if not better than the bigger names in the industry.
With another team dedicated to handling dispatching, you are free to focus on building your services. No more juggling multiple hats or worrying where technicians are. We eliminate the need for you to make most of the tactical decisions and you have the time to focus on strategic planning and decisions that are truly your core responsibility.
At the end of the day, customers won’t know and don’t care if a third-party dispatch service is being used or if the business is doing everything in-house. The customer cares about the level of service they receive rather than the name badge worn by the service agent. By following time-tested company values and protocols, FirstCall creates a seamless experience for customers and employees.
The BPO trend is gaining traction because it works! Its effectiveness leads more and more businesses to delegate control of many business processes to professional business process outsourcing companies such as FirstCall LLC.
Companies are looking for effective business process outsourcing solutions. They are experiencing call or email burn out or wish to cut costs. However, many companies, particularly smaller ones, lack the resources to fund the 24x7 dispatch services they need.
There’s a solution to this problem: third-party dispatch. Third-party dispatch offers distinct advantages to companies of all sizes. Dispatch is the pulse of the on-site service world. In order to operate effectively, you need a trained dispatch team in place. FirstCall LLC has that team.